FAQ

Each bag is lovingly crafted with attention to detail, so please allow 3-4 business days for processing. Once your bag has been carefully made and inspected, it will be shipped directly to you. Delivery usually takes 4-7 business days depending on your location.

Yes! I’m delighted to provide free shipping on all orders within the USA. It’s my way of showing gratitude for choosing Clare’s Bags and supporting my small business.

Of course! Once your bag is on its way, you’ll receive an email confirmation that includes a tracking number. This will let you follow its journey from my workshop to your home.

Your satisfaction means everything to me. If you’re not completely happy with your purchase, you can return your bag within 30 days of receiving it. The bag must be unused and in its original packaging. For more details, please visit our Refund Policy page or contact me at support@clare-bags.com to initiate the return process.

Yes, I do! I’m excited to share my bags with customers worldwide. Shipping times and costs for international orders depend on your location. If you’re outside the USA and would like to place an order, feel free to reach out for additional details.

Leather is a timeless and natural material that improves with age, gaining character and richness over time. To maintain your bag's condition, regularly apply a leather conditioner every few months to keep it soft and supple. Store it in a cool, dry place, away from direct sunlight, to prevent any damage or fading. For cleaning, simply use a soft, damp cloth to wipe it down as needed, avoiding harsh chemicals or excessive moisture that could harm the leather. If you have any specific questions about how to care for your bag, I’m always here to help—just send me a message!

I love collaborating with customers to create something truly unique. If you have an idea or want a custom design, reach out to me at support@clare-bags.com, and we can discuss your vision. I’ll do my best to bring it to life!

I accept all major credit cards, including Visa, MasterCard, Amex, and Discover. You can also pay securely using PayPal, Apple Pay, Google Pay, or Shop Pay.

If you need to cancel or make changes to your order, please contact me as soon as possible at support@clare-bags.com. If your bag hasn’t been processed yet, I’ll do my best to accommodate your request. Once processing or shipping has begun, cancellations or changes may not be possible.

I’m always here to assist with any questions or concerns. Feel free to email me at support@clare-bags.com.